 | |  | |  | |  | |  | |  | |  | |  |
Frequently Asked Questions
:::: LOFT BED ORDERING, PAYMENT AND SHIPPING ::::
When will I receive my loft bed and when is my credit card charged?
Current Delivery (time of order to arrival): 8 - 10 weeks
(Thanks so much for your patience as we meet high demand.)
(Delivery time is kept accurate here; last updated 4/8/08)
Shipping is via FedEx Ground and we will email you the tracking numbers when shipped. Keep in mind that
special modifications may take extra time, dependent on the extent of such modifications. Your credit card will be
charged within 24 hours before shipment.
Do you ship your loft beds to Alaska and Hawaii?
Yes. However, you must contact us for a custom shipping quote to be applied to your order.
Can I request a delay in my loft bed shipment?
Yes. To receive your loft bed after the normal delivery time (posted above), simply specify when you would like it
to arrive in the “special instructions” field during checkout. Usually, this can be honored within a three day
window, depending on FedEx Ground service (they are very reliable but not always perfect).
Will I be given the FedEx tracking numbers for my loft bed shipment?
Yes. When shipped, we will email you the tracking numbers so you will have a good idea of arrival time. Tracking
your shipment online is easy at www.fedex.com.
How many packages will my loft bed come in and how much does it weigh?
Twin loft bed models come in three or four rectangular-shaped packages, totaling about 200 pounds. Full loft bed
models come in four packages, totaling about 240 pounds. Queen loft bed models come in four packages,
totaling about 260 pounds. King loft bed models come in five or six packages, totaling about 340 pounds. If you
need specific dimensions of the packages for your particular model, please contact us.
Can I pick up my loft bed directly from your workshop?
Sure! If you are in the local area, pick-up is always an option. Of course, you will need a large enough vehicle to
transport your loft bed. Depending on your loft bed model, it will likely come in three to five large packages.
Length is the primary concern, as the longest packages may measure up to 7 feet long. If you need specific
dimensions of the packages, please contact us.
When will I receive my loft bed and when is my credit card charged?
Current Delivery (time of order to arrival): 8 - 10 weeks
(Thanks so much for your patience as we meet high demand.)
(Delivery time is kept accurate here; last updated 4/8/08)
Shipping is via FedEx Ground and we will email you the tracking numbers when shipped. Keep in mind that
special modifications may take extra time, dependent on the extent of such modifications. Your credit card will be
charged within 24 hours before shipment.
Do you ship your loft beds to Alaska and Hawaii?
Yes. However, you must contact us for a custom shipping quote to be applied to your order.
Can I request a delay in my loft bed shipment?
Yes. To receive your loft bed after the normal delivery time (posted above), simply specify when you would like it
to arrive in the “special instructions” field during checkout. Usually, this can be honored within a three day
window, depending on FedEx Ground service (they are very reliable but not always perfect).
Will I be given the FedEx tracking numbers for my loft bed shipment?
Yes. When shipped, we will email you the tracking numbers so you will have a good idea of arrival time. Tracking
your shipment online is easy at www.fedex.com.
How many packages will my loft bed come in and how much does it weigh?
Twin loft bed models come in three or four rectangular-shaped packages, totaling about 200 pounds. Full loft bed
models come in four packages, totaling about 240 pounds. Queen loft bed models come in four packages,
totaling about 260 pounds. King loft bed models come in five or six packages, totaling about 340 pounds. If you
need specific dimensions of the packages for your particular model, please contact us.
Can I pick up my loft bed directly from your workshop?
Sure! If you are in the local area, pick-up is always an option. Of course, you will need a large enough vehicle to
transport your loft bed. Depending on your loft bed model, it will likely come in three to five large packages.
Length is the primary concern, as the longest packages may measure up to 7 feet long. If you need specific
dimensions of the packages, please contact us.
:::: LOFT BED QUESTIONS ::::
Do I need a box spring or other platform and how thick should my mattress be?
Our loft beds are designed for mattresses no thicker than 9 1/2" thick; no box spring or other platform is
necessary unless your mattress is unusually thin. If your mattress is thicker than 9 1/2", but LESS than 15 1/2”,
an extra set of guardrails is necessary and is available for order. With the maximum mattress thickness, the
guardrails will extend 5” UP from the mattress surface, which is the minimum to comply with Consumer Product
Safety Guidelines. If your mattress is even thicker than 15 1/2", please contact us to make the appropriate
modification to your loft bed, and we will advise you of any applicable surcharge.
What are the ladder positioning options and is there a difference in price?
There are four ladder options to choose from: 1) End-Climb 2) Front-Climb Left 3) Front-Climb Right 4) End-Angled
Ladder. We also offer a “Straight Ladder” option, which replaces any angled ladder. There is no difference in price,
regardless of ladder options. Please see the "Order" page for illustrations.
Will I need to sand off any splinters in the wood?
Each and every loft bed component is hand inspected for splinters (among other things), so it’s very unlikely you
will find any. In the very rare occasion that you do, the component can be easily touched-up with a little
sandpaper.
What are the weight limits of the loft beds?
All of our loft bed frames are designed to withstand 1000 pounds of evenly distributed weight, without motion.
However, under typical use with moderate and expected stresses, we recommend a limit of 500 pounds. If you
need this limit to be higher, we may be able to make modifications to accommodate this. If this is the case,
please contact us with the total weight you expect to have on the loft bed, and we'll advise based on this
information. NOTE: Please also see "weight limit on the ladder itself" directly below.
What is the weight limit on the ladder itself?
The weight limit of the ladder itself is about 230 pounds. This applies to any of our three ladder models with the
separate, "hook-on" ladder, but it also applies to the "End-Climb" model, where the ladder is BUILT-IN to the end
of the loft bed. If you need this limit to be higher, we may be able to make modifications to accommodate this. If
this is the case, please contact us with the weight of the heaviest person using the loft bed, and we'll advise
based on this information.
How much space will I have between the mattress and the ceiling?
Click here: Loft Bed Heights
Can I request a modification to my loft bed or other custom work?
We specialize in customizing units to meet the specific needs for many of our customers. Just contact us with
your proposed modification and we'll let you know if this is within our expertise and what the difference in price will
be.
Are assembly instructions included and how long should it take?
Yes, they are easy to follow and include full color photos to take you step-by-step. Loft bed assembly should take
about two hours. We recommend finding a friend to help; assembly is much easier and quicker with a helper.
What tools are needed to assemble my loft bed?
All you need is three tools to assemble you loft bed: 1) Ratchet wrench with ½ inch (13mm) socket. 2) Standard
Phillips head screwdriver. 3) Rubber mallet (preferred) or hammer. A power drill/electric screwdriver with a Phillips
bit is recommended and will greatly speed up assembly.
Is the loft bed ready to accept a finish?
Our lumber is run through surface planers at its origin mill, resulting in a smooth surface texture. Some
customers find this satisfactory in applying a finish directly (or leaving the loft bed unfinished altogether), while
others decide to further prep the surface before finishing for an even more refined look (i.e. by sanding).
Do you sell plans?
Unfortunately, we do not have loft bed plans for sale.
Do you make bunk beds?
Although we have not yet advertised a bunk bed model, we certainly have this capability and will soon be adding
this to our official product line. If you are interested in a bunk bed unit, please contact us for more information.
What is your warranty and return policy?
Click here: Warranty and Return Policy
Do I need a box spring or other platform and how thick should my mattress be?
Our loft beds are designed for mattresses no thicker than 9 1/2" thick; no box spring or other platform is
necessary unless your mattress is unusually thin. If your mattress is thicker than 9 1/2", but LESS than 15 1/2”,
an extra set of guardrails is necessary and is available for order. With the maximum mattress thickness, the
guardrails will extend 5” UP from the mattress surface, which is the minimum to comply with Consumer Product
Safety Guidelines. If your mattress is even thicker than 15 1/2", please contact us to make the appropriate
modification to your loft bed, and we will advise you of any applicable surcharge.
What are the ladder positioning options and is there a difference in price?
There are four ladder options to choose from: 1) End-Climb 2) Front-Climb Left 3) Front-Climb Right 4) End-Angled
Ladder. We also offer a “Straight Ladder” option, which replaces any angled ladder. There is no difference in price,
regardless of ladder options. Please see the "Order" page for illustrations.
Will I need to sand off any splinters in the wood?
Each and every loft bed component is hand inspected for splinters (among other things), so it’s very unlikely you
will find any. In the very rare occasion that you do, the component can be easily touched-up with a little
sandpaper.
What are the weight limits of the loft beds?
All of our loft bed frames are designed to withstand 1000 pounds of evenly distributed weight, without motion.
However, under typical use with moderate and expected stresses, we recommend a limit of 500 pounds. If you
need this limit to be higher, we may be able to make modifications to accommodate this. If this is the case,
please contact us with the total weight you expect to have on the loft bed, and we'll advise based on this
information. NOTE: Please also see "weight limit on the ladder itself" directly below.
What is the weight limit on the ladder itself?
The weight limit of the ladder itself is about 230 pounds. This applies to any of our three ladder models with the
separate, "hook-on" ladder, but it also applies to the "End-Climb" model, where the ladder is BUILT-IN to the end
of the loft bed. If you need this limit to be higher, we may be able to make modifications to accommodate this. If
this is the case, please contact us with the weight of the heaviest person using the loft bed, and we'll advise
based on this information.
How much space will I have between the mattress and the ceiling?
Click here: Loft Bed Heights
Can I request a modification to my loft bed or other custom work?
We specialize in customizing units to meet the specific needs for many of our customers. Just contact us with
your proposed modification and we'll let you know if this is within our expertise and what the difference in price will
be.
Are assembly instructions included and how long should it take?
Yes, they are easy to follow and include full color photos to take you step-by-step. Loft bed assembly should take
about two hours. We recommend finding a friend to help; assembly is much easier and quicker with a helper.
What tools are needed to assemble my loft bed?
All you need is three tools to assemble you loft bed: 1) Ratchet wrench with ½ inch (13mm) socket. 2) Standard
Phillips head screwdriver. 3) Rubber mallet (preferred) or hammer. A power drill/electric screwdriver with a Phillips
bit is recommended and will greatly speed up assembly.
Is the loft bed ready to accept a finish?
Our lumber is run through surface planers at its origin mill, resulting in a smooth surface texture. Some
customers find this satisfactory in applying a finish directly (or leaving the loft bed unfinished altogether), while
others decide to further prep the surface before finishing for an even more refined look (i.e. by sanding).
Do you sell plans?
Unfortunately, we do not have loft bed plans for sale.
Do you make bunk beds?
Although we have not yet advertised a bunk bed model, we certainly have this capability and will soon be adding
this to our official product line. If you are interested in a bunk bed unit, please contact us for more information.
What is your warranty and return policy?
Click here: Warranty and Return Policy
 | |  | |  | |  | |  | |  | |  | |  |
| Copyright © 2006 MC Woodworks, Inc. All Rights Reserved. |
MC Woodworks, LLC
| Super-Sturdy Loft Beds by Superior Design |
Phone: (973) 885-8686
Email: mcwoodworks@gmail.com
Email: mcwoodworks@gmail.com
P.O. Box 261111
Lakewood, CO 80226
Lakewood, CO 80226