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Warranty Information
Within four years of the date of your receipt, if we determine (see note below ***) that a defect was caused by
shipping damage, selection of material, or workmanship, MC Woodworks, LLC will either:
1) Ship a replacement to you, free of charge. This solution is most typical.
OR...
2) In rare cases, mutually agree that a replacement is unnecessary if the defect can be easily repaired to
desired condition by you. An example would be an aesthetic imperfection that can be easily sanded down to
desired condition. Each case differs, but we typically reimburse you for any costs incurred (like sandpaper in the
above example) and inconvenience this may cause.
Warranty does not cover part(s) that are damaged due to modification, improper assembly, or user misuse.
Warranty is for the original owner and is non-transferable.
Whichever the approach, our goal is to restore your loft bed to your desired condition and to work
with you towards that end.
*** Although we reserve the right to determine whether a defect claim qualifies for repair or replacement,
understand that us not finding an agreeable solution is extremely rare. We know the vast majority of you are
fair and reasonable, and we think you'll find us to be exactly the same.
To submit a Defect Claim: Please email/call us to provide an initial description of the defect/damage. We will
then typically request a digital photo of the defect/damage for our review, and then determine the appropriate
course of action.
Additional Notes - For Your Information
- Our honest estimates: Our rate of producing flawless loft bed components is about 99.97%. Also,
feedback from old customers has indicated that since 2005, defects developing through normal use is almost
equally as rare (about 0.2%). Now, believe it or not, we're still improving our techniques to get this even
closer to 100%. Yes, we're perpetually pursuing perfection. Is this good enough for you? Hope so, but
remember, these rates continue to tick towards 100%.
- Comparison to our competitors' warranties:
shipping damage, selection of material, or workmanship, MC Woodworks, LLC will either:
1) Ship a replacement to you, free of charge. This solution is most typical.
OR...
2) In rare cases, mutually agree that a replacement is unnecessary if the defect can be easily repaired to
desired condition by you. An example would be an aesthetic imperfection that can be easily sanded down to
desired condition. Each case differs, but we typically reimburse you for any costs incurred (like sandpaper in the
above example) and inconvenience this may cause.
Warranty does not cover part(s) that are damaged due to modification, improper assembly, or user misuse.
Warranty is for the original owner and is non-transferable.
Whichever the approach, our goal is to restore your loft bed to your desired condition and to work
with you towards that end.
*** Although we reserve the right to determine whether a defect claim qualifies for repair or replacement,
understand that us not finding an agreeable solution is extremely rare. We know the vast majority of you are
fair and reasonable, and we think you'll find us to be exactly the same.
To submit a Defect Claim: Please email/call us to provide an initial description of the defect/damage. We will
then typically request a digital photo of the defect/damage for our review, and then determine the appropriate
course of action.
Additional Notes - For Your Information
- Our honest estimates: Our rate of producing flawless loft bed components is about 99.97%. Also,
feedback from old customers has indicated that since 2005, defects developing through normal use is almost
equally as rare (about 0.2%). Now, believe it or not, we're still improving our techniques to get this even
closer to 100%. Yes, we're perpetually pursuing perfection. Is this good enough for you? Hope so, but
remember, these rates continue to tick towards 100%.
- Comparison to our competitors' warranties:
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| Copyright © 2006 MC Woodworks, Inc. All Rights Reserved. |
MC Woodworks, LLC
| Super-Sturdy Loft Beds by Superior Design |
Phone: (973) 885-8686
Email: mcwoodworks@gmail.com
Email: mcwoodworks@gmail.com
P.O. Box 261111
Lakewood, CO 80226
Lakewood, CO 80226
- We don't believe in "Lifetime" warranties for a simple reason: We certainly don't plan to close
our business, but understand that when this happens to a company, warranties almost always become
void. So, while we (and Maurice) have a company vision and expect to be building loft beds for a while,
we don't have a "crystal ball" for this. A "Lifetime" warranty from another loft bed company usually and
ultimately means "for the lifetime of the company", not of you.
Having said this, our research very strongly indicates that our loft beds are built to last very many
years beyond four years. We've contacted customers after four-plus years of loft bed use, and the
overwhelming response is that there has been virtually zero sign of stability loss. We'll continue this
research, but we don't expect anything to change for many more years to come.
- In cases where we determine a full-piece replacement is necessary, we will not ask you to
purchase replacement materials locally. Some loft bed companies do this and reimburse you for the
costs, but frankly, this is really silly to us and we will not be asking you to do the same.
Why? A few reasons:
1) Whether it's a Douglas Fir or Red Oak Plywood component needing replacement, this material, or
the high quality grade to match your loft bed, may not be available in your region. While we can't speak
to our competitors' material and availability of such, you want any replacement components to match
your actual loft bed, right? Right...
2) The techniques by which our loft bed components are made (examples: measuring, marking, cutting,
drilling, rounding the edges, pre-assembling, and inspecting) are impractical for most of you to do. Oh,
do you even have the tools to do this? Either way, for our type and quality of product, explaining
these processes takes more time than to simply replace the component for you. If this is a
practical approach for another loft bed company, it's probably because their production methods involve
much less attention to detail.
3) Even if a company reimburses you, doesn't seem like such a pain to replace a component
yourself? You can answer this one. :-)
our business, but understand that when this happens to a company, warranties almost always become
void. So, while we (and Maurice) have a company vision and expect to be building loft beds for a while,
we don't have a "crystal ball" for this. A "Lifetime" warranty from another loft bed company usually and
ultimately means "for the lifetime of the company", not of you.
Having said this, our research very strongly indicates that our loft beds are built to last very many
years beyond four years. We've contacted customers after four-plus years of loft bed use, and the
overwhelming response is that there has been virtually zero sign of stability loss. We'll continue this
research, but we don't expect anything to change for many more years to come.
- In cases where we determine a full-piece replacement is necessary, we will not ask you to
purchase replacement materials locally. Some loft bed companies do this and reimburse you for the
costs, but frankly, this is really silly to us and we will not be asking you to do the same.
Why? A few reasons:
1) Whether it's a Douglas Fir or Red Oak Plywood component needing replacement, this material, or
the high quality grade to match your loft bed, may not be available in your region. While we can't speak
to our competitors' material and availability of such, you want any replacement components to match
your actual loft bed, right? Right...
2) The techniques by which our loft bed components are made (examples: measuring, marking, cutting,
drilling, rounding the edges, pre-assembling, and inspecting) are impractical for most of you to do. Oh,
do you even have the tools to do this? Either way, for our type and quality of product, explaining
these processes takes more time than to simply replace the component for you. If this is a
practical approach for another loft bed company, it's probably because their production methods involve
much less attention to detail.
3) Even if a company reimburses you, doesn't seem like such a pain to replace a component
yourself? You can answer this one. :-)
Questions? Contact Maurice (contact info at top of page), and he'll be happy to assist! He's the master,
so feel free to quiz him on anything you've read. He doesn't get stumped often, but give it a try if
you wish. :-)
so feel free to quiz him on anything you've read. He doesn't get stumped often, but give it a try if
you wish. :-)